Terms and Conditions

Adult Super Store provides this service to you on the following terms and conditions. By placing an order you agree to be bound by those terms and conditions.

The range of goods supplied by Adult Super Store is only available to persons over the age of 18 years.

As the use of Adult Super Store products is beyond our control, Adult Super Store accepts no liability for any personal injury, loss or damage suffered as a result of any misuse by the customer of any of the products in the range.

All items supplied by Adult Super Store are for fun only. All contents of this site are for general information and should not be treated as a substitute for the medical advice of your own doctor or any other health professional. Always consult your own GP if you are in any way concerned about your health.

• We reserve the right to cancel orders at any time.

• Prices and products are subject to change at any time without notice.

• We will contact you within 48 hours if a product becomes unavailable after the order has been accepted. We will suggest product alternatives or remove the item from the order and give you a full refund.

• Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.

• Colours depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions resulting in colour variations shown on the website and in the catalogue.

• The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.

• Amendments to orders can be made by contacting Adult Super Store via email or telephone and speaking with someone who will then give permission to change the order. If an order has already been dispatched, then postage costs will apply.

• Adult Super Store carefully inspects all products before they are posted. If, in the unlikely event, your products arrive in a damaged condition or are defective, please let us know as soon as possible so that we can rectify the problem quickly.

• Adult Super Store tests all toys, that require batteries, ensuring that they are in working order prior to posting. Batteries will be sent as an attachment to product. Just because a toy says it is waterproof does not always mean that you can use it under water. Adult Super Store will advise which toy can be used totally under water otherwise waterproof only means splashproof.

• Adult Super Store carefully inspects all lingerie to ensure that they are sent in perfect condition.
• Adult Super Store will not accept a return of your product because you have changed your mind or it is an unwanted gift. We will exchange items that arrive damaged or the wrong product (not matching your order invoice) was incorrectly delivered.

• If we agree to accept the returned product we will issue you with a returns merchandise authority number. You must include this number when returning the product so that our warehouse staff will accept delivery.

• Items should be returned in their original packaging and complete with documentation to allow us to deal with your return. Once we have verified the fault, we reserve the right to issue a repair, replacement or refund. We fully examine returned items and liaise with the manufacturer, and if a returned item is found not to be faulty we will return the item to you. In this instance you will be liable for the return postage charge.

• When returning an item please ensure it is packaged securely to prevent damage during transit and that the items are insured against loss. Adult Super Store will not be held responsible for any returned items that are lost or damaged. If an item is lost you will need to seek compensation or lodge a claim directly from the shipping or postal company concerned. If required we will provide a copy of your invoice to help support your compensation claim.

• Items that are not in stock at the time of ordering will be placed on backorder, unless otherwise instructed, or deleted from your order if it is a discontinued item. Items on back-order will be sent as soon as they become available. Items on back-order will not incur a postage fee.

• For hygiene reasons, due to the very nature of the products we sell, all sales are final. We cannot/will not exchange, refund or give credit for items that have been used or opened.

• Order must be paid for in full prior to delivery.

• All prices are in Australian Dollars and include G.S.T. (Goods & Services Tax).

• You have read and understood our Terms & Conditions.